This training program has been designed by experts who have served in some of the most divided communities in the world such as Northern Ireland, the Balkans, the Middle East and Africa. Importantly, they have both the academic and operational experience to make positive changes for officers and the communities they serve. Their work has seen the reduction of fatal encounters and increased officer retention by equipping officers with the skills required to assess threats using observation and communication models, thereby reducing or removing the threat. However, should force be necessary the training equips officers with innovative operational tactics and knowledge to explain their actions in a professional and articulate manner showing a flexible, graduated, proportionate, necessary and justifiable response to the threat faced at the time.